Terms of Service

Last updated: 16 June 2026

These Terms govern your access to and use of Vanza (the “Service”), a field service management platform. By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business (“you” or “your business”).

1. The Service

Vanza provides software for managing jobs, scheduling, quoting, invoicing, compliance records, inventory and field operations. We may add, change or remove features over time. We provide the Service on an “as available” basis.

2. Accounts and access

• You are responsible for the accuracy of your account details and for keeping login credentials secure.
• You are responsible for all activity under your account and for the conduct of users you invite.
• You must notify us promptly of any unauthorised access.

3. Acceptable use

You agree not to misuse the Service, including by attempting to breach security, interfering with other customers, uploading unlawful content, or using the Service to send unsolicited messages.

4. Your data and ownership

You retain ownership of the data you and your users enter (“Your Data”). You grant us a limited licence to host and process Your Data solely to provide and support the Service. You can export Your Data at any time from your account. Our handling of personal information is described in our Privacy Policy.

5. Trials, fees and billing

• Paid plans are billed in advance on a recurring basis. Free trials convert to a paid plan only if you choose one.
• Fees are in Australian dollars and exclusive of GST unless stated.
• You can cancel at any time; cancellation stops future renewals and does not refund the current period unless required by law.

6. Availability and support

We aim to keep the Service available and to provide reasonable support, but we do not guarantee uninterrupted access. Planned maintenance and factors outside our control may affect availability. Availability and support commitments for paid plans are set out in our Service Level Agreement.

7. Warranties and liability

To the extent permitted by law, the Service is provided without warranties of any kind. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that, our total liability arising from the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim.

8. Termination

You may close your account at any time. We may suspend or terminate access if you materially breach these Terms. On termination you may export Your Data for a reasonable period, after which it may be deleted.

9. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will take reasonable steps to notify you. Continued use after changes take effect constitutes acceptance.

10. Governing law

These Terms are governed by the laws of South Australia, Australia, and you submit to the courts of that jurisdiction.

11. Contact

Questions about these Terms can be sent to [email protected].